1. Introduction
At AusTech Broadcast, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website at austechbroadcast.com (the "Website").
Please read this policy carefully to understand our refund procedures. By making a purchase through our Website, you agree to be bound by this Refund Policy.
We reserve the right to modify this policy at any time. Any changes to our Refund Policy will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes.
2. Digital Products and Subscriptions
2.1 Digital Content
Due to the nature of digital products (including but not limited to e-books, guides, templates, and other downloadable materials), all sales of digital products are generally final and non-refundable once the content has been accessed, downloaded, or delivered electronically. Digital products are considered "delivered" when access is provided to the customer.
2.2 Subscription Services
For subscription-based services:
- Monthly Subscriptions: You may cancel your monthly subscription at any time through your account settings or by contacting our customer support. Cancellations will be effective at the end of the current billing cycle, and no refunds will be provided for the current billing period.
- Annual Subscriptions: For annual subscriptions, you may request a refund within 14 days of the initial purchase if you have not accessed or utilized the subscription services. After 14 days or if the subscription has been accessed, annual subscriptions are non-refundable for the remaining duration of the subscription period.
- Free Trial Conversions: If you signed up for a subscription through a free trial offer, you will not be eligible for a refund for the first billing period after the free trial ends.
2.3 Exceptions for Digital Products
In certain exceptional circumstances, we may consider refund requests for digital products:
- If you experience significant technical issues that prevent you from accessing or properly using the digital product, and our support team is unable to resolve these issues within a reasonable timeframe.
- If the digital product is materially different from what was described at the time of purchase.
In such cases, please contact our customer support team with details of the issue within 7 days of purchase. Refund requests based on these exceptions will be evaluated on a case-by-case basis.
3. Physical Products
For physical products (including merchandise, equipment, or other tangible goods):
3.1 Return Eligibility
You may return physical products purchased from our Website within 30 days of delivery for a full refund or exchange, provided that:
- The product is in its original condition, unused, and with all original packaging and accessories.
- You have proof of purchase (order number, receipt, or confirmation email).
- The product was not marked as non-returnable or final sale at the time of purchase.
- The product is not a custom-made or personalized item.
3.2 Return Process
To initiate a return:
- Contact our customer support team at returns@austechbroadcast.com with your order number and reason for return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
- Package the product securely with all original materials and include the RMA number on the outside of the package.
- Ship the package to the address provided in the return instructions.
We recommend using a trackable shipping method for all returns.
3.3 Refund Processing
Once we receive and inspect the returned product:
- If the return is approved, we will process your refund to the original payment method within 10 business days.
- The refund will include the full purchase price of the product and any applicable taxes.
- Shipping costs are generally non-refundable unless the return is due to our error (such as shipping the wrong product).
It may take an additional 2-10 business days for the refund to appear in your account, depending on your payment provider's processing times.
3.4 Damaged or Defective Products
If you receive a damaged or defective product:
- Contact our customer support team within 7 days of receiving the product.
- Provide photographs of the damaged product and packaging if possible.
- We will arrange for a replacement or refund as appropriate.
For defective products discovered after 7 days but within the product's warranty period, please refer to our Warranty Policy.
4. Events and Workshops
4.1 Event Ticket Refunds
For event tickets and workshop registrations:
- Cancellation by Customer: Refunds for event tickets or workshop registrations may be requested up to 14 days before the scheduled event date. Cancellations made within 14 days of the event date are not eligible for refunds but may be eligible for transfer to another person or conversion to a credit for future events.
- Cancellation by AusTech Broadcast: If we cancel an event or workshop, you will be offered a full refund or the option to transfer your registration to a rescheduled date or an alternative event.
4.2 Virtual Events
For virtual events and online workshops:
- Refund requests must be made at least 7 days before the scheduled event.
- If you are unable to attend the live session, most virtual events include access to a recording for a limited time after the event, and therefore are not eligible for refunds after the event has taken place.
5. Consulting and Custom Services
For consulting services, custom projects, or personalized services:
- Deposits for custom services are non-refundable unless we are unable to deliver the agreed-upon services.
- For ongoing consulting or service arrangements, cancellation policies will be outlined in the service agreement.
- If you are dissatisfied with a delivered service, please contact us within 7 days of service completion to discuss resolution options.
6. Gift Cards and Store Credits
- Gift cards and store credits are non-refundable and cannot be exchanged for cash.
- Gift cards expire 12 months from the date of issue unless otherwise specified.
- Store credits issued as part of a return or exchange will expire 6 months from the date of issue.
7. Promotional Discounts and Coupon Codes
In the event of a refund for products purchased using promotional discounts or coupon codes:
- The refund amount will be based on the actual amount paid after applying any discounts or promotional offers.
- One-time use coupon codes will not be reactivated or returned for future use.
8. Payment Processing Fees
Please note that payment processing fees charged by our payment processors (such as credit card processing fees, PayPal fees, etc.) are generally non-refundable in the case of a returned product or canceled service. These fees may be deducted from the refund amount.
9. Special Circumstances
We understand that special circumstances may arise. If you need to request a refund outside of the terms outlined in this policy, please contact our customer support team with details of your situation. We will review such requests on a case-by-case basis, though we cannot guarantee approval of refunds outside our standard policy.
10. Right to Refuse Refunds
We reserve the right to refuse a refund if:
- The request is made outside of the specified refund timeframes without exceptional circumstances.
- The product has been damaged after delivery due to misuse or negligence.
- There is evidence of fraud or abuse of our refund policy.
- The product or service was clearly marked as non-refundable at the time of purchase.
11. Statutory Rights
This Refund Policy does not affect your statutory rights. If you are a consumer, you may have legal rights in relation to products that are faulty or not as described, or services that are not performed with reasonable skill and care. These legal rights are not affected by this Refund Policy.
For consumers in the European Union and countries with similar consumer protection laws, this policy supplements but does not replace your statutory rights regarding defective products or services.
12. Contact Us
If you have any questions about our Refund Policy or wish to request a refund, please contact us:
- By email: refunds@austechbroadcast.com or info@austechbroadcast.com
- By phone: +442507717313
- By mail: 871 Evelyn Extension, Rosefort SE11 5SD
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (AEST), excluding public holidays.
